Return Policy

Last Updated: May 2025

At PoshPockets, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

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✅ Eligibility for Returns

• Returns are accepted within 7 days of order delivery.

• Item must be unused, unwashed, and in original packaging with tags intact.

• Please retain your order invoice or confirmation email for return initiation.

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❌ Non-Returnable Items

We do not accept returns for:

• Innerwear and personal wear (due to hygiene reasons)

• Items marked as “Final Sale” or “Clearance”

• Customised or altered products

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🔁 Return Process

1. Email us at returns@poshpockets.shop with your order ID and reason for return.

2. Our team will confirm eligibility and share pickup or self-ship instructions.

3. Once the item is received and inspected, your refund will be processed within 5–7 business days.

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💸 Refund Method

• Prepaid Orders: Refunded to the original payment method.

• COD Orders: Refunded via UPI or bank transfer (you’ll be asked to share details).

• Shipping and COD charges are non-refundable.

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⚠️ Damaged or Defective Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos/videos. We’ll resolve it with a free replacement or full refund.

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📍 Return Address (If Self-Shipped)

PoshPockets
Returns Department
27B, Orchid Lane,
Sector 42, Golf Course Extension Road,
Gurugram, Haryana – 122011
📞 +91 98214 56789

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Still have questions?
📧 Email: returns@poshpockets.shop
📞 Phone: +91 98214 56789