FAQ's

1. How can I place an order?

Simply browse our collection, choose your size, click "Add to Cart," and proceed to checkout. Follow the prompts to complete your order securely.

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2. How long will my order take to arrive?

Orders are delivered within 4–7 business days. You'll receive a tracking link once your order is shipped.

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3. Do you offer Cash on Delivery (COD)?

Yes, we do! COD is available for a fee of ₹79. Prepaid orders above ₹999 get free shipping.

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4. How can I track my order?

Visit our Order Tracking page and enter your order number and email to view real-time updates.

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5. What is your return policy?

We accept returns within 7 days of delivery for unused and unwashed items. Certain items like innerwear and final sale products are non-returnable. Check our Return Policy for full details.

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6. How do I request a return or refund?

Email us at returns@poshpockets.shop with your order ID and reason. Our team will guide you through the process.

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7. Can I exchange an item?

We currently do not offer direct exchanges. You may return the item and place a new order separately.

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8. What if I received a damaged or wrong item?

We’re sorry! Please contact us within 48 hours of delivery at support@poshpockets.shop with photos. We’ll arrange a free replacement or full refund.

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9. Is it safe to shop on your website?

Absolutely. We use secure payment gateways and SSL encryption to keep your data safe and protected.

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10. How can I contact customer support?

You can reach us via:
📧 support@poshpockets.shop
📞 +91 98214 56789 (Mon–Sat, 10 AM – 6 PM)